Add a Smarter Chat Plugin to Any Website — Instantly
One snippet. Infinite conversations. Combine AI-powered automation with human agents to convert more visitors, resolve faster, and never miss a customer — on any platform.
Your Website Is Losing Customers Right Now
Visitors leave when they can't get instant answers. Static contact forms kill conversions. Slow support frustrates buyers at exactly the wrong moment.
Slow Response Times
Customers who don't get answers within minutes go to a competitor. Email forms are invisible to modern buyers.
AI responds in under a second, 24/7.
Repetitive Support Burden
Your team answers the same questions daily — shipping times, return policies, pricing. That's expensive wasted time.
AI handles up to 87% of routine queries automatically.
Missed Leads After Hours
Your agents clock off. Visitors still browse at midnight. Without live chat, those leads are gone by morning.
AI captures and qualifies leads around the clock.
Everything a Modern Website Chat Plugin Needs
Powered by IMSupporting — ten years of live chat innovation packed into a single JavaScript snippet compatible with any website or CMS.
AI Works. People Shine. Both Win.
The AI handles the volume; your team handles the nuance. Intelligent escalation passes the full conversation history to whichever human agent takes over — zero repetition for the customer.
- AI agent handles FAQs, order queries, and triage instantly
- Seamless handoff to human operators with full context
- Department routing — Sales, Support, Billing, and more
- Configurable out-of-hours messaging and fallback flows
- AI-powered chat summaries for quick agent briefings
- Smart suggestions coach human agents in real time
Train the AI on Your Own Content
Upload your documents, FAQs, product sheets, and policies. Retrieval-Augmented Generation (RAG) means the AI pulls accurate, current answers from your verified content — not generic, hallucinated responses.
- Upload PDFs, DOCX, TXT, and more — indexed instantly
- AI cites your documents for trustworthy answers
- Update content any time; AI adapts immediately
- Dramatically reduces incorrect or outdated replies
- Supports multiple knowledge bases per department
- Deep learning improves accuracy over time with your data
Design Smart Chat Flows Without Code
The visual drag-and-drop workflow builder lets you create sophisticated conversation journeys — from simple welcome messages to complex multi-step intake forms and conditional routing trees — in minutes, not months.
- Drag-and-drop canvas — no coding knowledge required
- Branching logic based on user input, intent, or schedule
- Route by department, office hours, or custom conditions
- Trigger webhooks and API calls mid-conversation
- Collect consent, GDPR opt-ins, and structured data
- Ideal for lead generation, legal intake, and support triage
Works on Every Platform — Even Custom Builds
Whether your website runs WordPress, Shopify, a custom Laravel app, or bare HTML — adding the chat plugin takes one copy-and-paste. No complex integration. No developer needed for setup.
- Dedicated WordPress plugin available on the WP Plugin Directory
- Native Shopify and WooCommerce support
- Works on Magento, Joomla, Drupal, Webflow, and more
- REST API and webhooks for custom technical integrations
- Custom AI tool connections to CRM, ERP, and payment systems
- Free integration assistance included on all plans
Know Exactly What Your Chat Plugin Is Doing
Monitor chat volume trends, AI performance, operator response times, visitor intelligence, workflow analytics, and lead capture — all from one operational dashboard that updates in real time.
- Daily and historical chat trend reporting
- Workflow path analytics — see where visitors drop off
- Operator performance and response-time metrics
- AI resolution rates and escalation tracking
- Visitor intelligence — pages viewed, session info
- Audit-ready exports for compliance and management
Live Chat on Your Website in 3 Steps
No developer. No complex configuration. You can have AI-powered live chat running on your website in under 15 minutes.
Create Your Account
Sign up with your email, password, and website URL. Your account and chat widget are provisioned immediately — no waiting, no approval queue.
Copy Your Snippet
Grab your unique JavaScript snippet from the dashboard and paste it before the </body> tag on every page — or use the WordPress plugin for one-click setup.
Train & Customise
Upload your documents to the RAG knowledge base, brand the widget to match your site, and design your first workflow. Your AI learns from your content — no prompt engineering required.
Works With Every Website & CMS
If your site can include a JavaScript snippet — and every site can — you can add Hybrid AI live chat today.
Flat Monthly Pricing — No Per-Chat Fees
Your price stays the same regardless of how many chats you handle. Easy APU model — 1 APU ≈ one AI-assisted conversation. Scale without surprises.
- 1 Concurrent AI Agent
- 1 Human Operator Account
- AI-Assisted Responses
- AI Chat Summaries
- Smart AI Suggestions
- AI Deep Learning
- AI Reporting Dashboard
- 500 APUs/month (~500 AI chats)
- Upload Documents (RAG)
- Fully UK Hosted
- Email Support
- Free Integration Assistance
- Mobile App Access
- 5 Concurrent AI Agents
- 20 Human Operator Accounts
- AI-Assisted Responses
- AI Chat Summaries
- Smart AI Suggestions
- AI Deep Learning
- AI Reporting Dashboard
- 10,000+ APUs/month
- Upload Documents (RAG)
- Advanced AI Features
- Fully UK Hosted
- Priority Support
- Custom Branding
- Mobile App Access
- Bring Your Own AI API Keys
Additional operators at £14.99/mo each
- Unlimited AI Agents
- 100s of Human Operators
- All AI Features Included
- Upload Documents (RAG)
- 24/7 Priority Support
- Custom Integrations
- White-label Solution
- Dedicated Private Infrastructure
- Regional Hosting (UK, EU, US)
- SLA Guarantees
- Dedicated Success Team
- Bring Your Own AI API Keys
All plans include a free setup call and integration assistance. No long-term contracts — cancel any time.
Chat 4 Website Works Across Every Industry
The same powerful plugin adapts to your business context through custom workflows, department routing, and trained knowledge bases.
eCommerce & Retail
Product recommendations via RAG, basket assistance, real-time stock checks, returns handling, and upsell workflows — all automated.
Healthcare & Clinics
Appointment booking flows, symptom triage routing, pre-consultation intake forms, and out-of-hours information delivery.
Legal & Professional Services
Client intake collection, GDPR-compliant data capture, case triage, document request workflows, and out-of-hours lead management.
Hospitality & Travel
Booking enquiry automation, room availability checks, upsell add-ons, group booking flows, and post-stay feedback collection.
Public Sector & Councils
Citizen service triage, departmental routing, consent and accessibility compliance, and digital contact deflection for high-volume queries.
SaaS & Technology
Onboarding journey automation, technical FAQ deflection, upgrade prompts, billing support, and smart escalation to technical specialists.
Education & Training
Admissions enquiries, course information delivery, student FAQ deflection, open day registration flows, and prospectus downloads.
Financial Services
Compliant lead capture, product suitability pre-screening, appointment booking, and regulated out-of-hours information delivery.
Built to Be Trusted — UK-Hosted, GDPR-Ready
For UK businesses and those serving EU customers, data residency and compliance aren't optional. IMSupporting is designed from the ground up for regulatory confidence.
UK-Hosted Infrastructure
All data processed and stored on UK servers. No transatlantic transfers. Clear data residency for GDPR and UK GDPR compliance.
Bank-Level Encryption
End-to-end encryption for all chat data in transit and at rest. Advanced threat protection on all infrastructure layers.
GDPR Compliant
Consent capture tools built into workflows. Data subject request support. Privacy-by-design architecture throughout.
Established Since 2015
Over a decade of continuous operation and iteration. A name businesses have trusted for live chat — long before AI became mainstream.
Common Questions About Adding Live Chat to a Website
Straightforward answers to the questions website owners ask most before getting started.
How do I add live chat to my website?
</body> tag in your website's HTML. For WordPress users, a dedicated plugin is available that does this automatically in a couple of clicks. No developer needed.What is Hybrid AI live chat and why does it matter?
Can I train the AI on my own website's content?
Is my chat data stored in the UK?
Does the chat plugin work on WordPress?
What happens if the AI can't answer a question?
Can I customise the chat widget to match my website's branding?
What is an APU and will I exceed my allowance?
Do I need technical expertise to set up the chat workflows?
Can I use my own AI API keys?
Add Hybrid AI Chat to Your Website Today
Create your account in under a minute. Your chat widget is live the moment you add the snippet.
By signing up you agree to Terms of Service and Privacy Policy. UK-hosted, GDPR compliant.
Ready to Transform Your Website's
Customer Conversations?
Join thousands of websites running IMSupporting's Hybrid AI live chat. Set up in minutes, no long-term contracts, cancel any time.
Questions? Call us: +44 (0) 208 720 9303 or email sales@imsupporting.com